1 - ITIL 4 Foundation
Understand the key concepts of service managementUnderstand how the ITIL guiding principles can help an organization adopt and adapt service managementUnderstand the four dimensions of service managementUnderstand the purpose and components of the ITIL service value systemUnderstand the activities of the service value chain, and how they interconnect
2 - ITIL 4 Specialist Create, Deliver and Support
Understand how to plan and build a service value stream to create, deliver, and support servicesKnow how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streamsKnow how to create, deliver and support services
3 - ITIL 4 Specialist High Velocity IT
Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on ITUnderstand the digital product lifecycle in terms of the ITIL ‘operating model’Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
4 - ITIL 4 Specialist Drive Stakeholder Value
Understand how customer journeys are designedKnow how to foster stakeholder relationshipsKnow how to shape demand and define service offeringsKnow how to onboard and offboard customers and usersKnow how to act together to ensure continual value co-creation (service consumption / provisioning)Know how to realize and validate service value
5 - ITIL 4 Strategist Direct Plan and Improve
Understand the scope and activities relevant to Direct and planUnderstand the role of GRC and how to integrate the principles and methods into the service value systemUnderstand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvementITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
Existing ITIL Expert qualification holders, and those who have 17 Credits with the ITIL credit scheme, wishing to develop their knowledge and application.
To be eligible to take this course and exam candidates should hold:
ITIL Expert (v3) certificate or
A minimum of 17 credits from the Foundation & Intermediate/Practitioner modules or
ITIL4 Foundation and 15 credits from the ITIL V3 credit scheme