ITIL® Foundation

Students will be introduced to basic concepts used in IT service management. Students will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.

ITIL® Foundation

Skip to Available Dates

Learning Objectives

At the end of this course, students will be able to:

  • Describe the history and basic concepts of ITIL.
  • Describe Continual Service Improvement in the IT Service Lifecycle.
  • Describe Service Operation in the IT Service Lifecycle.
  • Describe the various functions of Service Operation Lifecycle in the IT Service Lifecycle.
  • Describe Service Transition in the IT Service Lifecycle.
  • Describe Service Design in the IT Service Lifecycle.
  • Describe Service Strategy in the IT Service Lifecycle.

     

    Course Details

    Course Outline

    1 - Introduction to ITIL
  • ITIL Basics
  • The Service Lifecycle
  • 2 - Continual Service Improvement
  • Purpose, Objectives, and Scope of CSI
  • CSI Principles
  • 3 - Service Operation
  • Basic Concepts of Service Operation
  • The Event Management Process
  • The Incident Management Process
  • The Problem Management Process
  • The Request Fulfillment Process
  • The Access Management Process
  • 4 - Service Operation Functions
  • The Service Desk Function
  • The Technical Management Function
  • The IT Operations Management Function
  • The Application Management Function
  • 5 - The Service Desk Function
  • Basic Concepts of Service Transition
  • The Change Management Process
  • The SACM Process
  • The Release and Deployment Management Process
  • The Knowledge Management Process
  • 6 - Service Design
  • Basic Concepts of Service Design
  • The Service Level Management Process
  • The Service Catalog Management Process
  • The Availability Management Process
  • The Capacity Management Process
  • The Information Security Management Process
  • IT Service Continuity Management
  • The Supplier Management Process
  • 7 - Service Strategy
  • Basic Concepts of the Service Strategy Phase
  • The Financial Management Process
  • The Service Portfolio Management Process
  • The Demand Management Process
  • The Business Relationship Management Process
  • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
  • Actual course outline may vary depending on offering center. Contact your sales representative for more information.

    Who is it For?

    Target Audience

    Prerequisites

    Other Prerequisites

    End-user level computer and networking skills are required. Some level of work experience in IT service support or IT service delivery is highly recommended.

    ITIL® Foundation

    Call
    Course Length : 3 Days (24 Hours)

    There are currently no scheduled dates for this course. Please contact us for more information.

    Need Help Picking the Right Course? Give us a call! 01 8898700