How we collect information about you
We collect personal information from you in different ways, for example when you sign in for our newsletter, buy a course, book a training with us, apply to a job, enquire about our services, register to New Horizons webinars and events. We also collect information through our website and live chat.
Our websites use ‘cookie’ technology. A cookie is a little piece of text that our server places on your device when you visit any of our websites or apps. They help us make the sites work better for you. In case you wish to know more about cookie usage in websites you can check here the information provided by Google Analytics:
Disclosure of Personal Data
Any information that you provide in this way is not made available to any third party except for the purposes outlined and elsewhere in this document and is used by us for the purposes specified when it was collected, as described, the main examples of which are:
When you make a booking with us using with a credit card the transaction is fully secured and managed by our payment provider(s). This is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. We do not collect sensitive personal information, such as race, religion, or political affiliations.
Any information that you share with us will be stored and managed by us with the greatest care. We never share (rent, sell, or exchange) Personal Data with Third Parties for the purposes of allowing them to market products and services to you notwithstanding the provisions stipulated in this document. However, we do engage the services of third party service providers, which act as Data Processors, to assist us with our services to you, marketing activities, payment processing, exams and certification and accreditation. In all cases we endeavor not to hold your sensitive personal data (Personal ID information, Date of Birth, etc) longer than is absolutely necessary. We permanently delete and or destroy this when it is used for the purposes that it is given to us for.
How we keep your information safe
We protect your information with security measures under the laws that apply, and we meet international standards. We keep our computers, files and buildings secure. When you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information
How long we keep your information
We hold your information while you are a customer and for a period of time after that. We do not hold it for longer than necessary.
At New Horizons Ireland, we take your rights seriously. We will respond to any inquiries from you in relation to your Personal Data, how we process and protect that data with the appropriate level of seriousness and diligence.
To help you, we have summarized below three of the rights the European regulation (EU) 2016/679 - GDPR, provides you in relation to your Personal Data:
•The Right of access by the data subject: Ask us what Personal Data we hold and for what purpose.
•The Right of Rectification and erasure: Tell us what is incorrect, and we will update your Personal Data. You want us to delete your Personal Data, no problem, let us know.
•The Right to restriction of processing: Just tell us what we are doing that makes you uncomfortable.
Meeting our legal and regulatory obligations
To use your information lawfully, we rely on one or more of the following legal bases:
- performance of a contract;
- legal obligation;
- protecting the vital interests of you or others;
- public interest;
- our legitimate interests; and
- your consent.
- provide relevant products, services and relevant content;
- identify ways we can improve our products and services;
- maintain and monitor your products and services;
- decide and recommend how our products and services might be suitable for you.
To meet our regulatory and legal obligations, we collect some of your personal information, verify it, keep it up to date through regular checks, and delete it once we no longer have to keep it. We may also gather information about you from third parties, for example, Pearson VUE, Kryterion, and CertiPort exam vendors, to help us meet our obligations. If you do not provide the information we need, or help us keep it up to date, we may not be able to provide you with our products and services.
Sometimes we need your consent to use your personal information. With direct marketing for example, we need your consent to make you aware of products and services which may be of interest to you. We may do this by phone, post, email, text or through other digital media.
You can decide how much direct marketing you want to accept when you apply for new products and services.
If we ever contact you to get your feedback on ways to improve our products and services, you have the choice to opt out.
When we use private personal information about you, such as email, we ask for your consent. Before you give your consent, we tell you what information we collect and what we use it for. You can remove your consent at any time by contacting us.
How we use your information
We use information about you to:
To provide our products and services under the terms and conditions we agree between us, we need to collect and use personal information about you. If you do not provide this personal information, we may not be able to provide you with our products and services.
Your information and third parties
Sometimes we share your information with third parties. For example, to:Pearson VUE, Microsoft, New Horizons Global.
We expect these third parties to have the same levels of information protection that we have.
We also must share information with third parties to meet any applicable law, regulation or lawful request. When we believe we have been given false or misleading information, or we suspect criminal activity we must record this and tell law enforcement agencies, which may be either in or outside Ireland.
International transfers of data
We may transfer your personal information outside of the European Economic Area (EEA) to help us provide your products and services. We expect the same standard of data protection is applied outside of the EEA to these transfers and the use of the information, to ensure your rights are protected.
Your personal information rights
You can exercise your rights by contacting us at 01 8898700, using our social media channels, emailing us at firstname.lastname@example.org, or by visiting our website at https://www.nhireland.ie/contact-us.
We can help you with:
Accessing your personal information:
You can ask us for a copy of the personal information we hold. You can ask us about how we collect, share and use your personal information.
Updating and correcting your personal details.
Removing consent: You can change your mind wherever you give us your consent, such as for direct marketing, or using your sensitive information, such as medical or biometric data.
Restricting and objecting: You may have the right to restrict or object to us using your personal information or using automated decision making.
Deleting your information (your right to be forgotten). You may ask us to delete your personal information.
Moving your information (your right to Portability). Where possible we can share a digital copy of your information directly with you or another organization.
When you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information.
We generally do not charge you when you contact us to ask about your information.
Making a complaint
If you have a complaint about the use of your personal information, please let a member of staff know, giving them the opportunity to put things right as quickly as possible.
If you wish to make a complaint you may do so in person, by telephone, in writing and by email. Please be assured that all complaints received will be fully investigated. We ask that you supply as much information as possible to help our staff resolve your complaint quickly.
You can also contact the Data Protection Commission in Ireland at www.dataprotection.ie.
Updates to this notice
We will make changes to this notice from time to time, particularly when we change how we use your information, and change our technology and products.