Terms and Conditions

Click the title below to view each of our full terms and conditions.

  1. All notifications from the customer must be received in writing.
  2. The designated periods for cancellation is dependent on the type of course or service as follows:
    • Scheduled Course: Up to 14 days prior to the start of the course.
    • Room Rentals/Closed Classes/Client Site Courses: Within 21 days after the signature date on the Order, or up to 21 days prior to the start of the course or service, whichever occurs first. Where a group of such courses have been booked, 21 days prior to the start of the course or service shall mean the start of the first course of the group of courses, and not the individual start dates of courses within the group.
    • Club Members or Voucher Holders: 7 days prior to the start of the class.
  3. In the event of a cancellation by the customer, the following refunds will apply, except for Club Members and Voucher Holders: and only if full payment has been received.
    • Notice received from the customer within the designated period: 50% refund
    • Notice received from the customer outside the designated period: 0% refund
    • There is no refund handling charge for payments using Laser, Cheque or Wire Transfer but unfortunately, due to Bank charges, there is a 4% handling charge on refunds of Credit Card payments.
  4. In the event of a cancellation, by the customer, within the designated period, where payment has not been received, the amount outstanding as per the above terms and conditions will be due by the customer.
  5. In the event of a cancellation of a course by a Club Member outside the designated period, a €50.00 cancellation fee will be charged. The €50.00 fee must be paid before taking any other class.
  6. In the event of a cancellation by a Voucher Holder outside the designated period, the Training Voucher(s) will be voided. The voided vouchers must be returned to New Horizons before taking any other class.