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  2. Call 01 8898 700

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Other Dates


Course Starts Location Price
ITIL® 4 Foundation 21-09-2020 Dublin, Ireland
ITIL® 4 Foundation 05-10-2020 Dublin, Ireland
ITIL® 4 Foundation 05-10-2020 Dublin, Ireland
ITIL® 4 Foundation 15-10-2020 Dublin, Ireland
ITIL® 4 Foundation 21-10-2020 Dublin, Ireland

ITIL4 Foundation Special

Great news, we have a 31% funded ITIL4 Foundation class

  • 2.5 days
  • 9:30-17:00 and the half day is 9:30-13:00
  • Online LIVE
  • Normally €1395
  • Now €975 with 31% funding including the exam!


Please choose a date below to book!

Dates included in special offer


Course Starts Location Price
ITIL® 4 Foundation 23-11-2020 Dublin, Ireland

ITIL4 Foundation Course Outline

COURSE OUTLINE

1 - ITIL 4 OVERVIEW
  • Introduction to ITIL
  • Key Concepts of ITIL
  • 2 - THE ITIL FRAMEWORK
  • The Four Dimensions of Service Management
  • The ITIL Service Value System
  • 3 - THE ITIL GUIDING PRINCIPLES
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
  • 4 - THE ITIL SERVICE VALUE SYSTEM
  • Governance
  • The Service Value Chain
  • Continual Improvement
  • 5 - KEY ITIL PRACTICES
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management
  • 6 - OTHER ITIL PRACTICES
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices