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IT Service Management Courses

Managing the complexities of Information Technology is critical to an organisation’s success. Understanding IT service life-cycles, following best practices, and understanding how to reap the benefits of a solid IT strategy are important to meeting the needs of your organisation.

With courses covering such topics as ITIL, DevOps, COBIT and more, the Center for Leadership and Development has what you need to succeed. From those new to IT Service Management through to experienced professionals, our expert training can prepare you to meet the ever-changing IT needs of your organisation.

Course List

ITIL® 4 Foundation

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4.

New Horizons is committed to your success beyond the classroom. Your enrollment in this class includes free access to an ITIL 4 Foundation Certification Examination voucher to be redeemed when you are ready to take the challenging examination. Also included is free access to the official AXELOS ITIL Foundation Guidance e-book to both help you reinforce what you learned in class as you prepare to take the certification examination, and as a reference guide for you and your organization as you begin your ITIL 4 adoption.

By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporate the core of ITIL® version 4.


3 day course 9:30-17:00
or 14:00-22:00 		Live Online Can be run in person.
Contact us for details.

ITIL® 4 Foundation - 9:30 to 17:00


Course Starts Location Price
ITIL® 4 Foundation 10-07-2023 Dublin, Ireland
ITIL® 4 Foundation 11-09-2023 Dublin, Ireland
ITIL® 4 Foundation 13-11-2023 Dublin, Ireland

DevOps Foundation

The learning objectives for DevOps Foundation® include an understanding of:

  • DevOps objectives and vocabulary
  • Benefits to the business and IT
  • Principles and practices including Continuous Integration, Continuous Delivery, testing, security and the Three Ways
  • DevOps relationship to Agile, Lean and ITSM
  • Improved workflows, communication and feedback loops
  • Automation practices including deployment pipelines and DevOps toolchains
  • Scaling DevOps for the enterprise
  • Critical success factors and key performance indicators
  • Real-life examples and results

2 day course Normally runs 14:00 to 22:00 Live Online Can be run in person.
Contact us for details.

Course Starts Location Price
DevOps Foundation (DevOps Institute) 19-06-2023 Dublin, Ireland
DevOps Foundation (DevOps Institute) 28-08-2023 Dublin, Ireland

Change Management

This workshop will give all participants an understanding of how change is implemented and some tools for managing their reactions to change.

Topics:

  1. Getting started
  2. Preparing for change
  3. Identifying the WIFM
  4. Understanding change
  5. Managing the change
  6. Gaining support
  7. Making it all worthwhile
  8. Using appreciative inquiry
  9. Brining people to your side
  10. Building resiliency
  11. Building fexiility
  12. Wrapping up

1 day course Normally runs 14:00 to 22:00 Live Online Can be run in person.
Contact us for details.

Course Starts Location Price
Change Management 02-06-2023 Dublin, Ireland

Certified Asset Management Professional (CAMP)

The Certified Asset Management Professional (CAMP) Course is designed to impart an extensive overview of IT Asset Management (ITAM) best practices and processes as well as ways to embrace multiple organizational frameworks such as ITAM & IT Service Management (ITSM). This course includes the comprehensive online examination necessary for achieving CAMP Certification.

In this course the student will learn

  • IAITAM Best Practice Library’s 12 Key Process Areas (KPAs)
  • The roles and responsibilities that affect an ITAM program
  • ITAM core functional areas
  • KPA indicators
  • ITAM strategic positioning
  • How ITAM can be brought into other frameworks

1 day course Normally runs 14:00 to 22:00 Live Online Can be run in person.
Contact us for details.

Course Starts Location Price
Certified Asset Management Professional (CAMP) 27-06-2023 Dublin, Ireland

Upcoming Dates


Course Starts Location Price
ITIL® 4 Foundation 01-06-2023 Dublin, Ireland
IT Management and Leadership Executive (ITMLE©) Certification 08-08-2023 Dublin, Ireland
IT Management and Leadership Professional (ITMLP©) Certification 13-06-2023 Dublin, Ireland

Course Starts Location Price
DevOps Foundation (DevOps Institute) 19-06-2023 Dublin, Ireland
Certified Asset Management Professional (CAMP) 27-06-2023 Dublin, Ireland
Certified IT Asset Manager (CITAM) 13-06-2023 Dublin, Ireland
Certified Software Asset Manager (CSAM) 06-06-2023 Dublin, Ireland

ITSM - Free Webinars

Evolving IT: Meeting Today’s Challenges with ITIL 4
Presenter: Akshay Anand, ITIL Product Ambassador

View Recording

Empower Your Team for the New ITSM
Presenter: Danielle Gowen, Instructor - New Horizons Computer Learning Centers

View Recording

IT Services Management eBooks

6 Ways ITSM Automation is Changing Business 6 Ways ITSM Automation is Changing Business:
Here are 6 ways businesses are taking advantage of automation for IT service management.
10 Skills for ITSM Pros 10 Skills for ITSM Pros:
If you work in IT service management, these are the 10 skills you’ll need to be successful in the years ahead.
Modernizing ITSM Modernizing ITSM:
By being flexible enough to accommodate sudden and rapid changes, ITSM ensures that service and support practices and processes continually align with transforming business needs. Here are ways businesses are modernizing ITSM.

For more free learning resources, visit news.nhireland.ie

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.