Help Desk Training Courses

New Horizons Ireland can help you prepare for an IT Help Desk Career. Help Desk positions are an excellent way to launch a new career in the IT field.

Help Desks are changing due to rapid technological evolution. As a result, impeccable Help Desk Management and a business-centric help desk are necessary to meet the needs of the entire organisation. Help Desk staff or IT support professionals need to be knowledgeable of a lot of different aspects of computing and be capable of working with a wide range computer technologies.

New Horizons as therefore listed out our recommended courses for IT support technicians and help desk professionals.

New Horizons Ireland offers training that maps to Help Desk certifications and to help you become a proficient IT Support Professional:

CompTIA A+ Certification

CompTIA A+ certification

A+ Certification training is ideal for anyone interested in a new career in IT or to prove existing knowledge in basic IT help desk support. In this course, you will acquire the essential skills and information you will need to install, configure, optimise, troubleshoot, repair, upgrade, and perform preventive maintenance on PCs, digital devices, and operating systems.  

View outline and dates

MCSA: Windows 10


Prove your Windows skills and demonstrate your ability to configure or support Windows computers, devices, users and associated network and security resources. The IT professional could be a consultant, full-time desktop support technician or an IT generalist who administers Windows based computers and devices as a portion of their broader technical responsibilities.

Read more

CompTIA Network+


Network+ is an ISO-17024 compliant, vendor-neutral technology certification that verifies the certified individual has the skills and knowledge needed to take on a pivotal role in building, managing, and protecting the critical asset that is the data network.

Read more

Microsoft Office Specialist, Expert or Master

Microsoft Office specialist certification

Discover the only performance-based certification that validates the skills needed to get the most out of Microsoft Office. Whether you want to drive your career or increase your productivity on the job, earning the Microsoft Office Specialist (MOS) certification demonstrates the valuable expertise you need to succeed.

Read more

Help Desk Courses