Help Desk Training Courses

New Horizons Ireland can help you prepare for an IT Help Desk Career. Help Desk positions are an excellent way to launch a new career in the IT field.

Help Desks are changing due to rapid technological evolution. As a result, impeccable Help Desk Management and a business-centric help desk are necessary to meet the needs of the entire organisation. Help Desk staff or IT support professionals need to be knowledgeable of a lot of different aspects of computing and be capable of working with a wide range computer technologies.

New Horizons as therefore listed out our recommended courses for IT support technicians and help desk professionals.

New Horizons Ireland offers training that maps to Help Desk certifications and to help you become a proficient IT Support Professional.

Microsoft 365 Certifications

Expand the tabs below to review the available certifications for Microsoft 365, required exams and suggested courses for preparation.

CompTIA A+ Certification

CompTIA A+ certification

A+ Certification training is ideal for anyone interested in a new career in IT or to prove existing knowledge in basic IT help desk support. In this course, you will acquire the essential skills and information you will need to install, configure, optimise, troubleshoot, repair, upgrade, and perform preventive maintenance on PCs, digital devices, and operating systems.  

View outline and dates

CompTIA A+ Certification Upcoming Dates


Course Starts Location Price
CompTIA A+ - Part 1 13-01-2020 Dublin, Ireland
CompTIA A+ - Part 1 27-01-2020 Dublin, Ireland
CompTIA A+ - Part 2 06-01-2020 Dublin, Ireland
CompTIA A+ - Part 2 20-01-2020 Dublin, Ireland
CompTIA A+ Certification (Exams 220-1001 and 220-1002) 16-12-2019 Dublin, Ireland
CompTIA A+ Certification (Exams 220-1001 and 220-1002) 16-12-2019 Dublin, Ireland

CompTIA Network+

CompTIA_Aplus

Network+ is an ISO-17024 compliant, vendor-neutral technology certification that verifies the certified individual has the skills and knowledge needed to take on a pivotal role in building, managing, and protecting the critical asset that is the data network.

View Course Dates and Outline

CompTIA Network+ - Upcoming Dates


Course Starts Location Price
CompTIA Network+ Certification 16-12-2019 Dublin, Ireland
CompTIA Network+ Certification 16-12-2019 Dublin, Ireland

Microsoft Office Specialist, Expert or Master

Microsoft Office specialist certification

Discover the only performance-based certification that validates the skills needed to get the most out of Microsoft Office. Whether you want to drive your career or increase your productivity on the job, earning the Microsoft Office Specialist (MOS) certification demonstrates the valuable expertise you need to succeed.

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Help Desk Courses

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Microsoft 365 - On Demand Training

Take any single learning module and learn at your own pace. You get 30-day access to the module(s) you need to fill your knowledge gaps.

Microsoft 365 Fundamentals


Microsoft 365 Modern Desktop Administrator


Microsoft 365 Messaging Administrator


Microsoft 365 Teamwork Administrator


Microsoft 365 Security Administrator


Microsoft 365 Enterprise Administrator

Take any single learning track and learn at your own pace. You get 60-day access to the complete course including Exam Voucher and Official Digital Courseware. These packages are SATV eligible.

Microsoft 365 Modern Desktop Administrator


Microsoft 365 Messaging Administrator


Microsoft 365 Teamwork Administrator


Microsoft 365 Security Administrator


Microsoft 365 Enterprise Administrator

Take any bundled, complete role-based training path and learn at your own pace. You get 90-day access to the complete role-based path including Exam Vouchers and Official Digital Courseware. These packages are SATV eligible.

Microsoft 365 Modern Desktop Administrator

Microsoft 365 Modern Desktop Administrator


Microsoft 365 Messaging Administrator

Microsoft 365 Messaging Administrator


Microsoft 365 Teamwork Administrator

Microsoft 365 Teamwork Administrator


Microsoft 365 Enterprise Administrator

Microsoft 365 Enterprise Administrator