Certification Information

Dynamics CRM Certifications

Validate your Dynamics CRM knowledge and skills in a specific module of the product by obtaining the Microsoft Certified Technology Specialist certification.

Expand the tabs below to review the available certifications for Microsoft Dynamics CRM, required exams and suggested courses for preparation.

MCSA Dynamics 365

Earning an MCSA: Microsoft Dynamics 365 provides the foundation for a position as a Dynamics 365 developer, implementation consultant, technical support engineer, or system administrator and is the first step on your path to becoming a Business Applications Microsoft Certified Solutions Expert (MCSE).

To achieve 'MCSA Microsoft Dynamics 365' you must pass the following courses/exams



  • MB2-715
  • MB2-716

This certification demonstrates your expertise in Microsoft Dynamics 365 technologies to implement the basic technical and development tasks required to customise Microsoft Dynamics 365 for Operations. This audience typically includes technical consultants, programmers and IT personnel.

To achieve 'MCSA Microsoft Dynamics 365 for Operations' you must pass the following courses/exams



  • 70-764
  • 70-765
  • MB6-894


MCSE Business Applications

This certification validates that you have the expertise to work with and manage Microsoft Dynamics 365 technologies. You’ll start with a foundation in Microsoft Dynamics 365 and demonstrate additional expertise in one or more business specific areas.

Earning an MCSE: Business Applications provides the foundation for a position as a Dynamics 365 developer, implementation consultant, technical support engineer, or system administrator.


MCSA Microsoft Dynamics 365 - or - MCSA Microsoft Dynamics 365 for Operations

To achieve 'MCSE: Business Applications' you must have the above prerequisites and pass one of the following courses/exams:

 About Dynamics CRM

Microsoft Dynamics CRM Training

Benefits of Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship management (CRM) solution that drives sales productivity and marketing effectiveness with:

  • Social insights
  • Business intelligence
  • Campaign management

Microsoft Dynamics CRM can be utilized in the cloud, on-site, or in combination of the two. Mobile CRM apps allow you to manage your customer relationships on your mobile devices. These apps also allow for easy social media integration.

Microsoft Dynamics CRM is designed to help:

  • Increase profitability
  • Automate business processes
  • Increase customer satisfaction and loyalty
  • Improve marketing efforts
  • Develop sales force automation

Microsoft Dynamics CRM Training at New Horizons Dublin

Microsoft Dynamics CRM training at New Horizons Dublin will enable you to make the most out of your customer information. From an introduction to CRM, to learning more specifically how to customize Dynamics CRM into your business, New Horizons Dublin offers the courses you are looking for.

What's New in Dynamics CRM 2013?

Microsoft Dynamics CRM 2013 delivers a modern, familiar, and compelling user experience with a key focus on user adoption. Dynamics CRM 2013 is seamless and device optimized.

The 2013 edition focuses on:

  • Reimaged User Experience - Cleaner, faster, more intuitive interface that drives productivity
  • Process Excellence and Agility - Guidance that lets you respond to ever-changing business needs
  • CRM On-the-Go - Access what you need where you need it
  • Enterprise Collaboration - Work across boundaries to create the right customer experience
  • Platform Enhancements - Robust platform capabilities to tailor to your business

Microsoft Dynamics CRM Certification

Earning a Microsoft Certified Technology Specialist certification helps validate experience and knowledge of Microsoft Dynamics CRM. Whether you are new to technology, changing jobs, or a long-time IT professional, certification proves that you are proficient in CRM and ready to take on new challenges.

There are three different certification specialties:

  • MCTS: Extending Microsoft Dynamics CRM 2011 Certification
  • MCTS: Microsoft Dynamics CRM 2011 Installation & Deployment Certification
  • MCTS: Microsoft Dynamics CRM 2011 Customization & Configuration Certification

Microsoft Dynamics CRM Courses


Free Certification Consultation

Let our highly experienced instructors advise you on the best certification path for you. Book your complimentary, obligation free, certification consultation with free sample training session in our Mentored Learning classroom at 24 Strand Street Great, Dublin 1.

What’s included:

  • Technical assessment
  • Interview
  • Sample training session

During the initial assessment the instructor will talk through your background, skills and goals to help identify the right training and certification path for you.

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