1 - The Nature of High-velocity in a digital world
Overview of the key ITIL 4 high-velocity terminologyUnderstand when the transformation to high velocity IT is desirable and feasibleUnderstand the five objectives associated with digital products
2 - ITIL operating model – digital product lifecycle
The four dimensions of service managementThe ITIL service value systemThe service value chainThe digital product lifecycle
3 - Fundamental concepts for delivering HVIT
Understand the following concepts:EthicsSafety cultureToyota KataLean / Agile / Resilient / ContinuousService-dominant logicDesign thinkingComplexity thinkingUse the principles, models and concepts tocontribute to:Help get customers’ jobs doneTrust and be trustedCommit to performanceDeal with uncertaintyImprove by being inquisitive
4 - Achieving value with digital products
Know how the service provider ensures valuable investments are achieved.Know how to use the following practices to contribute to achieving valuable investmentsKnow how the service provider ensures fast deployment is achievedKnow how to use practices to contribute to achieving fast deploymentSoftware development and managementKnow how the service provider ensures resilient operations are achievedKnow how to use the following practices to contribute to achieving resilient operationsKnow how the service provider ensures co-created value is achievedKnow how to use practices to contribute to achieving co-created value with the service consumerKnow how the service provider ensures assured conformance is achievedKnow how to use practices to contribute to achieving assured conformanceITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally candidates should have at least two years professional experience working in IT Service Management.
The ITIL 4 HVIT Qualification would most likely suit the following delegates:
Individuals continuing of their journey in service management
ITSM managers and aspiring ITSM managers
T managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments
Existing ITIL qualification holders wishing to develop their knowledge
The above list is a suggestion only. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.
If you are interested in this next step on the ITIL journey, please note that you must hold the ITIL 4 Foundation certification.