Course Details
Course Outline
1 - Getting Started
IcebreakerHousekeeping ItemsThe Parking LotWorkshop Objectives
2 - Verbal Communication Skills
Listening and Hearing: They Aren’t the Same ThingAsking QuestionsCommunicating with Power
3 - Non-Verbal Communication Skills
Body LanguageThe Signals You Send to OthersIt’s Not What You Say, It’s How You Say It
4 - Making Small Talk and Moving Beyond
The Four Levels of Conversation
5 - Moving the Conversation Along
Asking for ExamplesUsing RepetitionUsing Summary QuestionsAsking for Clarity and Completeness
6 - Remembering Names
Creating a Powerful IntroductionUsing MnemonicsUh-Oh…I’ve Forgotten Your Name
7 - Influencing Skills
Seeing the Other SideBuilding a BridgeGiving In Without Giving Up
8 - Bringing People to Your Side
A Dash of EmotionPlenty of FactsBringing It All Together
9 - Sharing Your Opinion
Using I-MessagesDisagreeing ConstructivelyBuilding Consensus
10 - Negotiation Basics
PreparationOpeningBargainingClosing
11 - Making an Impact
Creating a Powerful First ImpressionAssessing a SituationBeing Zealous without Being Offensive
12 - Wrapping Up
Words from the WiseReview of Parking LotLessons LearnedCompletion of Action Plans and Evaluations
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
Target Audience
Business professionals who are interested in learning effective written and verbal communication techniques.