Communication Courses

Building Successful Work Relationships

Individuals bring their unique talents, strengths, experiences, and outlooks to the workplace. Operating collaboratively, these diverse perspectives and styles deliver highly successful outcomes and create high-performing teams. In this course, you will learn how to build cooperative trust-based relationships that enable you to work productively with other professionals, clearly communicating and respectfully harnessing your distinctive contributions.

JOB ROLES

Personal Development, Leader of Teams/Projects, Leader of Managers/Departments

WHAT YOU’LL LEARN

• Describe the importance of effective work relationships
• Demonstrate professionalism through your behavior
• Identify the interdependencies between you and your colleagues
• Communicate effectively to create rapport and connect with others
• Build and maintain your network of professional relationships
• Use quality dialogue to focus discussion toward mutual outcomes
• Develop collaborative working relationships that achieve results

WHO SHOULD ATTEND

Professionals desiring to improve working relationships and maximize cooperation and productivity.

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Communicating Across Your Organization

The success of leaders is rooted in the effectiveness of their teams, as well as savvy communication with colleagues. Guiding and empowering others and creating collaboration is essential. In this course, you will learn to build trust and commitment, motivating others through respectful and authentic interactions.

JOB ROLES

Personal Development, Leader of Teams/Projects, Leader of Managers/Departments

WHAT YOU’LL LEARN

• Identify the essential elements of effective communications within an organization
• Use knowledge of your self to build effective communication strategies
• Build communication strategies that leverages interpersonal and organizational awareness
• Apply effective facilitation skills

WHO SHOULD ATTEND

Managers, directors, and other professionals responsible for planning and leading projects and programs.

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Constructive Conflict Management

People approach situations with their own set of experiences, priorities, and viewpoints. Conflict is inevitable. The ability to govern disputes and even avoid them altogether is vital. In this course, you will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes.

JOB ROLES

Personal Development, Leader of Teams/Projects, Leader of Managers/Departments

WHAT YOU’LL LEARN

• Identify and manage sources of conflict
• Define an effective strategy to deal with conflict
• Implement a process to manage conflict situations
• Build civility in the workplace

WHO SHOULD ATTEND

Professionals who manage teams and desire to understand what leads to conflict, help peacefully navigate team members through potentially antagonistic situations, encourage and empower others to disagree respectfully and productively, and effectively manage disputes between team members.

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Navigating The Modern Workforce - Diversity, Culture, Generations

The modern business climate is more diverse than ever. Team members are bringing new experiences, expertise, and viewpoints to the workforce; and constant change is the new normal. An astute leader can take advantage of these skills and perspectives while maximizing productivity and fostering employee buy-in. In this course, you will learn how to capitalize on the strengths of your diverse team while directing and guiding them to even greater achievements.

JOB ROLES

Personal Development, Leader of Teams/Projects, Leader of Managers/Departments

WHAT YOU’LL LEARN

• Learn to lead in a world of diversity
• Engage and empower our multi-generational workforce
• Leverage culture as the new strategic differentiator
• Develop your path to leadership success

WHO SHOULD ATTEND

Leaders in organizations faced with diversity who need to overcome team dynamics to succeed.

Developing Successful Interpersonal Skills

In our inter-connected world, good communication and cooperation is key to working efficiently. Respectfully engaging with others can enhance or inhibit workflow and be the difference between the success or failure of a project or an entire organization. This course will prepare you for the collaborative situations inherent in every facet of business, whether working with colleagues, partners, vendors, or clients.

JOB ROLES

Personal Development, Leader of Teams/Projects, Leader of Managers/Departments, Leader of Organizational Strategy

WHAT YOU’LL LEARN

• Recognize the difference between hearing and listening
• Enhance interpersonal relationships through the use of verbal and non-verbal communication
• Apply techniques to move towards high-quality conversation
• Create a positive impression through a powerful introduction
• Influence others through sharing perspectives and opinions constructively
• Use logic and emotion to persuade and collaborate
• Identify ways of sharing thoughts and opinions constructively
• Prepare for and conduct simple negotiations

WHO SHOULD ATTEND

Managers and other professionals who want to gain the critical skills to successfully interact with or lead others through cooperative teamwork, as well as those desiring to improve their overall communication.

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Mastering Positive Assertiveness

Ensuring that you are heard and understood is an essential skill, but it can easily come across as antagonistic and confrontational. Whether addressing behavioral issues or directing a meeting, it is important that you be properly self-confident and emphatic, while maintaining positive work relationships. In this course, you will discover the best techniques to be properly assertive, and what are the ideal approaches in differing situations.

JOB ROLES

Personal Development, Leader of Teams/Projects, Leader of Managers/Department

WHAT YOU’LL LEARN

• Develop the necessary skills to communicate with confidence
• Apply communication styles that maximize benefits
• Augment your listening and hearing skills to increase engagement
• Utilize the art of asking questions to elicit more from others
• Leverage your body language for full communication
• Make the best first impressions by looking, sounding and being confident

WHO SHOULD ATTEND

Team leaders, managers, executives and other business professionals, as well as those who would benefit by being able to assert themselves more effectively in a professional environment.

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Providing Outstanding Customer Service

In today’s competitive marketplace, outstanding customer service is what sets you and your organization apart. It is what brings customers to you, persuades them to select your offering over others, and keeps them coming back. But how do you provide excellent customer service and stand out from the crowd? This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.

JOB ROLES

Personal Development, Leader of Teams/Projects, Leader of Managers/Departments

WHAT YOU’LL LEARN

• Define customer service in relation to both internal and external customers
• Recognize how your attitude affects customer service
• Identify your customers’ needs
• Generate repeat business with outstanding customer service
• Build goodwill through in-person customer service
• Provide outstanding customer service over the phone
• Connect with customers through online tools
• Deal effectively with difficult situations

WHO SHOULD ATTEND

Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customers.

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Strategic Negotiation Skills

Negotiating is an art form. To get what you want, you need to be aware of the other side’s objectives, seeking a mutually beneficial result. You must be able to decide on a goal, plan carefully, and apply key skills and tools to reach a successful outcome. In this course, you will learn the essential strategies and techniques needed to guide negotiations from opening discussions through to a positive result. With discussion and hands-on training, you will leave with practical solutions to negotiating effectively.

JOB ROLES

Personal Development, Leader of Teams/Projects, Leader of Managers/Departments

WHAT YOU’LL LEARN

• Develop the necessary skills to negotiate like a pro
• Prepare for a negotiation applying best practices
• Utilize industry standard tools and techniques
• Create your Best Alternative to a Negotiated Agreement (BATNA)
• Build common ground and consensus in your negotiation strategies
• Negotiate with experts to develop your skills for success

WHO SHOULD ATTEND

Professionals involved in internal and/or external negotiations.

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The Art of Effective Presentations

Whether speaking publicly or to a specific audience, the ability to build, develop and deliver a purposeful presentation is key to being able to convey your message and achieve your desired results. In this course, you will learn strategies to structure and develop presentation content focused on audience need and key points, identifying the areas in which you are most polished, as well as picking up hints and tips to address any gaps.

JOB ROLES

Personal Development, Leader of Teams/Projects, Leader of Managers/Departments

WHAT YOU’LL LEARN

• Explore what makes a successful presentation
• Recognize the factors that go into building and delivery of presentations
• Outline, develop and build a high-quality presentation
• Successfully deliver and close an effective presentation

WHO SHOULD ATTEND

Anyone desiring to improve their ability to create and deliver effective presentations for any audience.

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Writing for the Business Professional

From informal memos to detailed reports, writing skills are essential for effectively communicating with colleagues and those outside of your organization. Subtle elements, such as the tone that you use, can have a significant impact on the way that your ideas are received and the persuasiveness of your arguments. In this course, you will learn the essential skills needed to organize your thoughts and select the best words and phrases to clearly convey them in writing.

JOB ROLES

Personal Development, Leader of Teams/Projects, Leader of Managers/Departments

WHAT YOU’LL LEARN

• Awareness of common spelling and grammar issues in business writing
• Basic concepts in sentence and paragraph construction
• Basic structure of agendas, email messages, business letters, business proposals, and business reports
• Collaborative writing techniques, tools and best practices
• Tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports

WHO SHOULD ATTEND

Professionals desiring to be able to communicate clearly and concisely in their writing.

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Discovering Your Leadership Voice

By their very definition, leaders inspire followership in others. Whether speaking conversationally or presenting before a group, a powerful leadership message delivered with impact and focused on the needs of the audience, can motivate and energize others, further strengthening your leadership effectiveness and galvanizing support for your vision. In this course, you will learn proven techniques to find and develop your own voice as a leader – one that builds trust, fosters enthusiasm for change, engages colleagues, strengthens relationships, and achieves results.

JOB ROLES

Personal Development, Leader of Teams/Projects

WHAT YOU’LL LEARN

• Enhance your leadership effectiveness through your message
• Communicate with greater openness and authenticity
• Craft compelling messages that connect people to purpose
• Engage, motivate, and inspire others to embrace change
• Apply your leadership voice to increase your impact and influence

WHO SHOULD ATTEND

Professionals who want to develop or strengthen their leadership position.

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