ITIL 4 brings integration and digital transformation for IT service management teams.
There were more than 200 open job opportunities mentioning the word ITIL in Dublin on the website indeed.ie when this article was written. This data gives an important indication of why ITIL 4 certification is relevant to the Irish market. It also represents an opportunity for a career change or maybe your next move.
Since February 2019 ITIL has its new version, ITIL 4. The new framework delivers a completely new perspective for IT service management, more connected and integrated with the reality of most enterprises. ITIL 4 builds on all the best things from ITIL and expands IT and service operations into the future.
ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management.
It’s important to address that ITIL is a globally recognized framework which for the last 30 years has continued to provide comprehensive, practical and proven guidance for establishing an IT service management system, encouraging consistency and continual improvement for businesses. In its fourth version provides the companies the tools and knowledge required to address new service management challenges, bringing cloud, Agile, DevOps and digital transformation to the discussion.
ITIL 4 proved to be appealing to the IT service community as well. Since the release of the new version, New Horizons Ireland already ran 2 full ITIL 4 Foundation instructor-led classes with 100% of approval in the exam. According to Alan Deery, CEO New Horizons Ireland the market was expecting this new approach. “Companies and IT service management teams are evolving constantly. These fast-paced environments require professionals able to deal with the modernization and integration with a variety of methodologies”, said Alan.
ITIL 4 Overview
ITIL 4 enables IT professionals to support their organization on their journey to digital transformation and support world-class digital services.
- ITIL 4 helps to successfully navigate the modern digital world
- ITIL 4 provides a holistic picture of IT enabled service delivery
- ITIL 4 reflects and integrates other established ways of working
- ITIL 4 incorporates all the best things from ITIL
What is in ITIL 4?
The new ITIL version provides an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation. The integration is the main point about ITIL 4, and it brings to professionals’ extra capabilities to deal with the most modern IT service scenarios.
Service Value System: Looking beyond the delivery of services to end-to-end value co-creation.
Guiding Principles: Adopt and adapt ITIL to your own needs and circumstances.
Four Dimensions: Enables a holistic approach for co-creating value for your customers.
Processes to Practices: Practical 'how-to' examples of building effective IT enabled services.
Integration: Flexibility to work with other technologies and methods.
*The article above was based on the information provided by Axelos.
*ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL 4 certification has 2 different streams, ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL). Once the candidate has achieved both the ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) designations they will be ITIL Master.
At New Horizons Ireland we provide a wide range of IT Service Management courses in different modalities. Online live, mentored learning, instructor-led classes, and on-demand are some of them. Contact one of our Account Managers to check our options and choose the best course path for you.
Elite Series – Instructor led ITIL 4 Foundation Course
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