IT Service Management - ITSM refers to the entire pool of activities involving design, creation, delivering, supporting and managing IT services. Although the most common perception is that ITSM is just “IT support”, it represents in fact much more than resolving day-to-day issues. They are responsible for end-to-end management of those services, which are crucial for the company.
ITIL is the most widely accepted approach to IT service management in the world, helping individuals and organisations realise business change, transformation and growth through the proper use of IT. But ITIL v3 was released in 2007 and amended in 2011. Since then, the world has changed.
Project Management is a role which requires different capabilities and expertises. It’s defined by the practice of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet established KPI’s in a certain period. Project Managers apply in their daily routine a set of processes, methods, knowledge, skills and experience to achieve the results they are looking for.
Obviously, as a PRINCE2 trainer, I say that becoming a certified in project manager is a great way to see your career prospects grow. Below are some of the main attributes you will develop in formal project management training that will allow your skills to shift from basic to brilliant.
We are enrolling now for our next Customization and Configuration for Dynamics 365 class. The course will take place from 29th of May 2019 to 31st of May 2019 at our premises in Dublin City Centre.
Dan Goods leads a team that is revolutionizing how NASA thinks. Now you can join Dan as he discusses how to include creativity in everything you do, from interactions with those around you to the career where you spend so much of your time.
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