ITIL has become the standard in IT Service Management. It is a framework that helps organisations all over the world to offer their services with quality and efficiency. Under the new circumstances that the society is facing during the 2020 pandemic, ITIL is reaching even more popularity as a helpful framework to help companies to meet client’s demands and achieve digital transformation faster.

Not too long ago, at some business or networking function, I was seated next to a gentleman who was a former President of a local bank in Florida.

We all know that pressure can lead to bad decisions and possible mistakes, there is no novelty with it. The point is that in business daily routines sometimes we can’t eliminate the “pressure factor”. According to Dr. Daniel Friedland, CEO of Super SmartHealth, it’s possible to avoid the probability of bad decisions with the right practices and processes.

New Horizons Ireland has been awarded the status of accredited learning provider by the LPI - Learning and Performance Institute for its commitment to high quality and process improvement in the provision of learning, development and training services to its clients.

There is no such thing as someone born to be a leader. Everyone can learn how to be a better leader and apply the concepts daily. A portion of natural ability can of course help, but the development of soft skills is extremely necessary for today’s work environment. Leadership talents are increasingly in demand and are essential to attract more creativity to the workplace.

Most of us have the wrong assumption that soft skills are more likely to relate to human resources areas and management teams. As the organizations evolve and we walk in direction to an automated and digital work environment, the development of soft skills abilities became an essential asset to hold.