New Horizons Ireland has been awarded the status of accredited learning provider by the LPI - Learning and Performance Institute for its commitment to high quality and process improvement in the provision of learning, development and training services to its clients.

There is no such thing as someone born to be a leader. Everyone can learn how to be a better leader and apply the concepts daily. A portion of natural ability can of course help, but the development of soft skills is extremely necessary for today’s work environment. Leadership talents are increasingly in demand and are essential to attract more creativity to the workplace.

Most of us have the wrong assumption that soft skills are more likely to relate to human resources areas and management teams. As the organizations evolve and we walk in direction to an automated and digital work environment, the development of soft skills abilities became an essential asset to hold.

There were more than 200 open job opportunities mentioning the word ITIL in Dublin on the website indeed.ie when this article was written. This data gives an important indication of why ITIL 4 certification is relevant to the Irish market. It also represents an opportunity for a career change or maybe your next move.

IT Service Management - ITSM refers to the entire pool of activities involving design, creation, delivering, supporting and managing IT services. Although the most common perception is that ITSM is just “IT support”, it represents in fact much more than resolving day-to-day issues. They are responsible for end-to-end management of those services, which are crucial for the company.

ITIL is the most widely accepted approach to IT service management in the world, helping individuals and organisations realise business change, transformation and growth through the proper use of IT. But ITIL v3 was released in 2007 and amended in 2011. Since then, the world has changed.