Most of us have the wrong assumption that soft skills are more likely to relate to human resources areas and management teams. As the organizations evolve and we walk in direction to an automated and digital work environment, the development of soft skills abilities became an essential asset to hold.
There were more than 200 open job opportunities mentioning the word ITIL in Dublin on the website indeed.ie when this article was written. This data gives an important indication of why ITIL 4 certification is relevant to the Irish market. It also represents an opportunity for a career change or maybe your next move.
IT Service Management - ITSM refers to the entire pool of activities involving design, creation, delivering, supporting and managing IT services. Although the most common perception is that ITSM is just “IT support”, it represents in fact much more than resolving day-to-day issues. They are responsible for end-to-end management of those services, which are crucial for the company.
ITIL is the most widely accepted approach to IT service management in the world, helping individuals and organisations realise business change, transformation and growth through the proper use of IT. But ITIL v3 was released in 2007 and amended in 2011. Since then, the world has changed.
Project Management is a role which requires different capabilities and expertises. It’s defined by the practice of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet established KPI’s in a certain period. Project Managers apply in their daily routine a set of processes, methods, knowledge, skills and experience to achieve the results they are looking for.
Obviously, as a PRINCE2 trainer, I say that becoming a certified in project manager is a great way to see your career prospects grow. Below are some of the main attributes you will develop in formal project management training that will allow your skills to shift from basic to brilliant.
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