IT Service Management - ITSM refers to the entire pool of activities involving design, creation, delivering, supporting and managing IT services. Although the most common perception is that ITSM is just “IT support”, it represents in fact much more than resolving day-to-day issues. They are responsible for end-to-end management of those services, which are crucial for the company.

ITIL is the most widely accepted approach to IT service management in the world, helping individuals and organisations realise business change, transformation and growth through the proper use of IT. But ITIL v3 was released in 2007 and amended in 2011. Since then, the world has changed.

Obviously, as a PRINCE2 trainer, I say that becoming a certified in project manager is a great way to see your career prospects grow. Below are some of the main attributes you will develop in formal project management training that will allow your skills to shift from basic to brilliant.

Dan Goods leads a team that is revolutionizing how NASA thinks. Now you can join Dan as he discusses how to include creativity in everything you do, from interactions with those around you to the career where you spend so much of your time.

Now join Eric as he uses real-life spy stories to show how careful diligence, counter espionage techniques and top-notch training can help identify the numerous spies, hackers, hacktivists and trusted insiders that threaten every stroke of the keyboard.

In a world where digital is quickly becoming the reality, deal with the integration between digital and traditional is not an easy task. Leaders need to be prepared and ready to make decisions fast in a continuously moving environment. The circle of interconnectivity which places information, people, experiences and connections at our fingertips, just add more challenge to the game. Overcome the situation requires a constant learning approach and a mindset ready to adapt to the new situations.