Most of us have the wrong assumption that soft skills are more likely to relate to human resources areas and management teams. As the organizations evolve and we walk in direction to an automated and digital work environment, the development of soft skills abilities became an essential asset to hold.

There were more than 200 open job opportunities mentioning the word ITIL in Dublin on the website indeed.ie when this article was written. This data gives an important indication of why ITIL 4 certification is relevant to the Irish market. It also represents an opportunity for a career change or maybe your next move.

The IT skilled professional shortage is a reality in the market while IT careers still on the rise. Almost every month companies are announcing new job opportunities in Dublin, which can create a positive and competitive scenario for who is already in the market. It’s also an attractive option for people starting or changing their careers. The searching process for a course can be hard, sometimes it’s difficult to decide which is the best path to follow at that specific moment.

The 20-page report organised from New Horizons corporate combines responses from 1,500 IT managers and professionals worldwide to uncover key trends in IT talent development. The detailed research underscores the widening IT skills gaps that exist across growing areas such as software and application development, for example.

IT Service Management - ITSM refers to the entire pool of activities involving design, creation, delivering, supporting and managing IT services. Although the most common perception is that ITSM is just “IT support”, it represents in fact much more than resolving day-to-day issues. They are responsible for end-to-end management of those services, which are crucial for the company.

ITIL is the most widely accepted approach to IT service management in the world, helping individuals and organisations realise business change, transformation and growth through the proper use of IT. But ITIL v3 was released in 2007 and amended in 2011. Since then, the world has changed.