We like it or not, online learning will be our main option for longer than we expected. For some fields, like IT professionals, for instance, even before the pandemic, it was a common way of upskilling and part of their daily routine. Leaving the predictions behind, the reality is that we can improve our learning experience with simple techniques.

ITIL has become the standard in IT Service Management. It is a framework that helps organisations all over the world to offer their services with quality and efficiency. Under the new circumstances that the society is facing during the 2020 pandemic, ITIL is reaching even more popularity as a helpful framework to help companies to meet client’s demands and achieve digital transformation faster.

New Horizons Ireland has been awarded the status of accredited learning provider by the LPI - Learning and Performance Institute for its commitment to high quality and process improvement in the provision of learning, development and training services to its clients.

There is no such thing as someone born to be a leader. Everyone can learn how to be a better leader and apply the concepts daily. A portion of natural ability can of course help, but the development of soft skills is extremely necessary for today’s work environment. Leadership talents are increasingly in demand and are essential to attract more creativity to the workplace.

Most of us have the wrong assumption that soft skills are more likely to relate to human resources areas and management teams. As the organizations evolve and we walk in direction to an automated and digital work environment, the development of soft skills abilities became an essential asset to hold.

There were more than 200 open job opportunities mentioning the word ITIL in Dublin on the website indeed.ie when this article was written. This data gives an important indication of why ITIL 4 certification is relevant to the Irish market. It also represents an opportunity for a career change or maybe your next move.