Dynamics 365 is an intelligent business application suite that can be adapted to companies’ needs. Microsoft Dynamics 365 represents the CRM’s evolution, the new generation of unified apps to help enterprises make better decisions based on data, build customer relationships between sales teams and clients. Furthermore, it allows businesses to operate more efficiently and grow.
The full Dynamics 365 suite can be customized to work perfectly with current applications or on their own, including solutions for:
- Sales Teams
- Finance and Operations
- Mixed Reality
- AI-driven insights
Why Dynamics 365?
Studies show that switching between applications leads to more mistakes and decreased productivity. Workers that use 30 different applications or more have a 28 percent higher error rate than those using fewer programs. Dynamics 365 alleviates the need to toggle between programs by combining your essential sales, marketing, and customer service applications in one platform.
Dynamics 365 can give your team the practical tools that will improve customer relationships, close more deals and be more productive. It also offers executive’s valuable insights into company performance and areas for improvement through the built-in BI platform.
From the sales perspective, it helps drive personalized engagement, provides a holistic view of the customer, and accelerates the entire sales process by integrating with LinkedIn Sales Navigator and Office 365.
Watch the video below to see how Dynamics 365 can accelerate business when used in collaboration with Office 365.
Why Should You Learn Dynamics 365?
There are countless benefits of learning Microsoft Dynamics 365, both from a company perspective and career perspective. Here are six of the top advantages:
Benefits for Companies
Streamlining Sales Processes: Dynamics 365 gives sales teams access to valuable customer data from any device. The sales module helps you manage sales workflows and allows you to create and deliver proposals and contracts on the fly. When you master the full sales features of Dynamics 365, you will reduce your sales cycle and be able to create more targeted selling experiences.
Understanding Individual Customer Needs: Dynamics 365 gathers valuable data on every customer in your database, including their favorite’s websites, communities, buying patterns and more. Harnessing this information allows customer service teams to communicate with each contact on a personal, human level.
Increasing Flexibility and Lower Costs: Dynamics 365 is more affordable than other CRM systems. Microsoft provides several pricing tiers and deployment options depending on companies’ budget and team size. And this level of flexibility isn’t just built into the pricing. Dynamics 365 offers a variety of modules and workflow tools that can be tailored to the platform to meet your KPIs and goals.
Click below to access a quick video of how Dynamics 365 can help the sales teams.
The Microsoft Dynamics 365 Sales Insights application delivers AI-driven insights from your customer call data. Sales Insights uses Dynamics 365 and Office 365 data to help intelligently coach your sales team to make strategic sales decisions.
Benefits for Professionals
Learning Dynamics 365 can be an investment for your career as well, even if your current employer is not using Microsoft’s CRM.
Improving Your Productivity: With Dynamics 365, you won’t have to worry about wasting time transferring data between multiple applications to complete one task. And Microsoft Dynamics 365 seamlessly integrates with the full Office 365 suite. This integration enables you to send an email in Outlook, analyze data in Power BI or locate documentation in SharePoint with a few clicks.
Becoming More Visible to Employers: Dynamics 365’s revenue growth in the first few months of 2019 was up 43 percent. The more companies adopt it, the more they’ll need people who are familiar with its intricacies.
Boosting Your Salary: Learning (and getting certified in) Dynamics 365 can increase your salary. A recent survey found that one-third of respondents received an increase in pay after obtaining a Microsoft Dynamics CRM certification.
*Source for this article: https://www.newhorizons.com/article/benefits-of-learning-dynamics-365
Microsoft Dynamics 365 Training
Microsoft Dynamics CRM training at New Horizons Ireland will enable you to make the most out of your customer information. From an introduction to CRM, to learning more specifically how to customize Dynamics CRM into your business, New Horizons Dublin offers the courses you are looking for.
Customization and Configuration for Dynamics 365 Instructor-led Class
At New Horizons Ireland we running a special Microsoft Dynamics 365 course delivered by the expert and experienced MVP of Microsoft Dynamics, Feridun Kadir. Who is also one of the authors of the book 'The CRM Field Guide'. Feridun has been working with all versions of Microsoft Dynamics CRM since version 1.2 (2004) and is highly certified in Microsoft Dynamics. Contact one of our Account Managers to know more about Microsoft Dynamics 365 courses and unlock new opportunities for your business.
Customization and Configuration for Dynamics 365
Date: 16th Oct - 18th Oct 2019
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