Frequently Asked Questions

FAQ

Have a question? We're here to help.

Location

Contact Details

Use our web form here.

Or contact us by the below means:

Contact Us Today

22-24 Strand Street Great
Strand House
Dublin 1
D01 W1W4
 +353 1 8898 700
 Email New Horizons Ireland

Exams

New Horizons Dublin is an authorised testing centre for leading certification testing vendors including Pearson Vue and Certiport. To bok an exam please follow the instructions here.

Testing Hours: Monday - Friday 09:00-17:00

For exam queries, please call: 01 8898708

When you arrive at our Pearson VUE test centre on the day of your exam appointment, before being permitted to enter the exam room, you will be required to confirm your identity by presenting two forms of accepted ID; a Primary ID and a Secondary ID. All ID must be current and valid (not expired). If you arrive at the test centre without the required IDs you will not be permitted to test and you will have book (and pay for) a new appointment.

For more information please click here

Online Orders

Yes! If you need to take a course that is not on our schedule or not available at the right time, we will work with you to find the best solution. Contact us at 01 8898700 or info@nhireland.ie to discuss available options.

We accept Visa, American Express (with surcharge) and Master Card. We also accept Pre-Paid Training Coupons and Microsoft Software Assurance Training Vouchers (SATV). Your credit card will be charged once your order has been confirmed.

After purchasing online, you will receive an email confirming your order submission. This is not your enrolment confirmation. Once we review your order and confirm course availability, you will receive an email with a transaction code which confirms your enrolment. It can take up to 24 hours for final confirmation.

If you need to change or cancel an online purchase please contact us directly at 01 8898700. We are happy to make any changes or cancellations in accordance with our Cancellation and Refund Policy.

International Bookings

For all International Bookings

  • All courses need to be paid in full first via credit card.
  • All visas are the sole responsibility for yourself. We cannot assist you with visas. We can issue you a letter of acceptance after your credit card payment has been fully charged.

Our cancellation policy is as follows:

  • Payment will only be refunded if your visa is refused. Once we send a letter of confirmation to you, the only way to refund your payment is if you do not receive your visa. If you do not receive your visa, we would need a copy of the letter and a contact in the embassy that we can contact to confirm that the visa has been denied.
  • A service charge of 15% will be applicable if this is the case.
  • Also you will incur bank charges that are applicable in returning the money to your account.
  • If you would like to continue and you can organise for the full payment to be made via Credit Card, please let me know and I will arrange everything for you.

Teaching Methods

Instructor Led Training (ILT) is the traditional way of learning, students and instructors sharing a classroom experience.
New Horizons Ireland considers the classroom experience to be the foundation of our Integrated Learning Approach and we continue to make it more enriching, dynamic and valuable for students and businesses:

  • Lectures
  • Demonstrations
  • Hands-on practice
  • Valuable student and peer interaction
  • Online resources to use during and after class

Read more: https://www.nhireland.ie/dublin-classroom-dates

New Horizons Ireland Mentored Learning puts time back in your hands. Flexible course schedules allow you to acquire skills around your daily schedule. We know that time is money and Walk in - Walk out aspect of mentored learning allows you to maintain productivity and schedule around deadlines while increasing your capabilities.

Our Mentored Learning experience is a mix of Online Live and the Traditional Instructor Led model. You watch and do your labs in our premises with the flexibility of choosing the option most suitable for you. Our highly qualified instructors are in the room with you to clarify and explain all your questions during the training, which means that you do your course at your pace.

The mentors also provide daily breakout sessions with the most relevant topics in the course that they are attending.

Read more: https://www.nhireland.ie/dublin-classroom-dates/dublin-classroom-tech-dates/about-mentored-learning

Online LIVE training from New Horizons Ireland gives you access to your training via an Internet connection, and you still receive your course from an instructor in real time. Our OLL training provides the same high-quality education, including live lectures, demonstrations and virtual labs, as a traditional classroom training, all while gaining flexibility.

Online LIVE training allows you to:

  • Participate in discussions via live video and audio feeds
  • Perform virtual labs for hands-on experience
  • View documents and presentations in real time
  • Play back any class for review
  • Attend virtual rooms to facilitate team activities
  • Participate in discussions with your instructor and fellow students

Read more: https://www.nhireland.ie/dublin-classroom-dates/about-online-live

Online Anytime (OLA) training at New Horizons Ireland provides a convenient and flexible eLearning option. Available as a web-based and computer-based training option, Online Anytime allows you to access your courses at home, from the office, or on the road anytime, day or night, without any investment in servers, licensing, or software.

If you prefer an independent learning approach, Online Anytime is a great option. New Horizons Ireland designs each course to include a definition of learning objectives, instructional strategies, and appropriate learning activities.

Read more: https://www.nhireland.ie/dublin-classroom-dates/e-learning

Microsoft Official Courses On-Demand (MOC On-Demand) combines high-quality video, reading, live hands-on labs and knowledge checks in a self-paced format. Now, you can build skills on Microsoft technologies as your schedule allows—all at once or five minutes at a time. The modular, self-directed course structure adapts to your learning needs and learning style. MOC On-Demand is brought to you by the people who write the software and is only available through Microsoft Certified Learning Partners (CPLS).

Read more: https://www.nhireland.ie/dublin-classroom-dates/microsoft-official-courses-on-demand

Yes, you can. When your organisation signs an IW or Client licensing agreement with Microsoft that includes Software Assurance for Volume Licensing (SATV), you are allotted a specific number of Training Days via the Software Assurance Training Vouchers (SATV) (dependent on the number of licenses you purchased.) That means you can now take full advantage of any Software Assurance Training Vouchers that your company may have received with any Microsoft software purchases and redeem your SATVs against Microsoft training here at New Horizons Ireland.

Read more: https://www.nhireland.ie/check-these-out/microsoft-satv

New Horizons Learning-as-a-Service (NH LaaS) is one more option to facilitate your training needs. We took the power of the New Horizons classroom experience and enhancing it through Microsoft-produced On-Demand content, award-winning e-books and reinforcement articles, and anytime access to a live expert Mentor. This is truly robust learning for the digital age.

Read more: https://www.nhireland.ie/dublin-classroom-dates/learning-as-a-service


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